FAQ
For a dependable shopping experience: The answers below cover common ordering and product-support topics. When an answer is summarized, the corresponding full policy provides the controlling detail.
Who covers the cost of sending an approved return back? — For A Dependable Shopping Experience
To make accurate customer expectations practical: The merchant pays return shipping for no-reason returns and for damaged, defective, incorrect, or missing items by supplying a prepaid label.
When should an order leave and arrive? — To Make Accurate Customer Expectations Practical
As a standard for straightforward support: Allow 1–2 business days for processing and normally 4–6 business days for standard carrier transit.
What currency, cards, and taxes apply? — In Keeping With Informed Purchasing Decisions
As part of our commitment to service clarity: Checkout is in USD. Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover may be available, and taxes are collected as required by law.
How quickly is an approved refund posted? — As A Standard For Straightforward Support
To reinforce careful policy administration: The refund goes to the original payment method and normally appears in 5–10 business days after issuance.
Is delivery available outside the United States? — In Keeping With Informed Purchasing Decisions
As part of our commitment to service clarity: No. We ship only within the United States, and free standard shipping applies to every U.S. order.
How can I follow a shipment? — With Transparent Customer Care In Mind
To support consistent order handling: A tracking number is sent after the parcel ships and may need a short time to activate.
What is the return and exchange window? — To Reinforce Careful Policy Administration
In keeping with informed purchasing decisions: The 30-day no-reason return and exchange period starts when the order is delivered.
What types of products are sold here? — To Make Accurate Customer Expectations Practical
As a standard for straightforward support: The live catalog features skincare essentials, including cleansers, serums, moisturizers, toners and essences, facial masks, and lip care, subject to current availability.
May I stop an order before dispatch? — To Support Consistent Order Handling
For a dependable shopping experience: Yes. Request cancellation before shipment; after dispatch, follow the Refund Policy.
Which no-reason returns are excluded? — As Part Of Our Commitment To Service Clarity
With transparent customer care in mind: Custom-made goods, clearance or Final Sale items, gift cards, and opened intimate or hygiene-sensitive products are excluded, without limiting rights for a product problem.
Where should I find product-specific care or safety guidance? — With Transparent Customer Care In Mind
To support consistent order handling: Customers should follow the directions, ingredient information, care guidance, and safety notices shown on the applicable product page and packaging.
How to Reach the Merchant — To Reinforce Careful Policy Administration
In keeping with informed purchasing decisions: Business name: Sincerely Yours
To make accurate customer expectations practical: Email Support@Sincecsyoure.shop or call 7853701300 for customer care.
With transparent customer care in mind: Business and default return location: 6 Gina Ln, Bedford, NY 10506, US
To reinforce careful policy administration: The customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Chicago).