Refund Policy

As a standard for straightforward support: Our 30-day no-reason return and exchange program begins on the date an order is delivered. During that period, a customer may request a return without stating a reason or ask for an eligible exchange.

Problems With an Order — To Make Accurate Customer Expectations Practical

In keeping with informed purchasing decisions: Report an item that arrives damaged or defective, an incorrect item, or a missing item promptly. Merchant-paid return shipping applies, and the customer may receive the remedy available under this policy and applicable consumer law.

Exchange and Refund Completion — To Reinforce Careful Policy Administration

To reinforce careful policy administration: An approved exchange is arranged after eligibility is confirmed. For a refund, we inspect the returned merchandise and send the approved amount to the original payment method. Allow 5–10 business days after issuance for the credit to appear; the financial institution controls final posting.

Cancellation Before Dispatch — For A Dependable Shopping Experience

For a dependable shopping experience: A cancellation may be requested while the order has not shipped. Once it has left our facility, the return and exchange process in this Refund Policy governs the request.

Return Authorization and Shipping — In Keeping With Informed Purchasing Decisions

To support consistent order handling: Ask customer care for authorization before mailing merchandise. Once approved, we issue the instructions and a prepaid return shipping label. The merchant bears the return cost for a change-of-mind request as well as any quality-issue claim.

Condition and Excluded Categories — With Transparent Customer Care In Mind

To make accurate customer expectations practical: For a no-reason return, keep the product, accessories, proof of purchase, and original packaging in a condition suitable for review. Custom-made goods, clearance items or products marked Final Sale, gift cards, and opened intimate or hygiene-sensitive items are not accepted for a no-reason return.

With transparent customer care in mind: Those exclusions never reduce the customer's rights when merchandise is damaged, defective, incorrect, or missing, or when applicable law requires another remedy.

How to Reach the Merchant — As Part Of Our Commitment To Service Clarity

As part of our commitment to service clarity: Business name: Sincerely Yours

As a standard for straightforward support: Email Support@Sincecsyoure.shop or call 7853701300 for customer care.

To support consistent order handling: Business and default return location: 6 Gina Ln, Bedford, NY 10506, US

In keeping with informed purchasing decisions: The customer care desk is available Monday to Friday, 9:00 AM–5:00 PM in the store's local timezone (America/Chicago).